DATE CLASS
February 20-22 Basic X-180S through XH-400L Forklifts
March 4 – 8 Volvo Engine and Vodia Diagnostics (5 days) **
April 23 – 25 Advanced TICS (Taylor Integrated Control System) *
May 6-10 Volvo Engine and Vodia Diagnostics (5 days) **
May 14-16 Advanced Hydraulics *
June 11-13 Basic XLC Series Loaded Container Handler
July 15-19 Volvo Engine and Vodia Diagnostics (5 days) **
July 23-25 GT Series Forklift (No Certification Testing Available At This Time)
August 6-8 Basic X-180S through XH-400L Forklifts
September 17-19 GT Series Forklift (No Certification Testing Available At This Time)
September 24-26 Advanced Hydraulics *
October 14-18 Volvo Engine and Vodia Diagnostics (5 days) **
October 22-24 Advanced TICS (Taylor Integrated Control System) *
* A prerequisite of having attended a basic service training class for a Taylor model with the TICS (Taylor Integrated Control System) is required. Note: This is a hands-on training session. It is requested that students in attendance be prepared to be in a work environment. This includes being dressed in work uniforms, safety shoes, safety glasses, and any other safety equipment that they deem necessary for the task at hand.
** Students are required to have a username and password with Volvo North America prior to the class. The username and password will be set up by the Taylor training instructor at the time of enrollment. A prerequisite for completing training modules must be completed before the student attends the training class. It is recommended that enrollment is completed at least four (4) weeks prior to the class to allow the student ample time to complete training modules online. Students who have not completed the training modules prior to the class will not be allowed to attend.
*** Three one-day classes will be conducted. Students must attend all three days.

Taylor “Big Red” Service Training classes are open to Taylor servicing dealers and qualified end-users of Taylor equipment. Service training classes offer a detailed analysis and study of all electrical, hydraulic, and air circuits employed on a particular Taylor model(s) being instructed. The engine, transmission, drive, and steer axles are covered, as well as all basic preventive maintenance. The most complex issues (electrical and hydraulic) are fully covered in any class allowing the student to learn or better understand the most difficult systems.

Factory Trained Certification is being offered in conjunction with service training classes. Testing is conducted on the last day of each training date. All service training classes will begin on the Tuesday of each date with dismissal on Thursday. Dates for the service training classes to be held at the plant facility in Louisville, Mississippi for 2024 are as follows. Additional classes will be scheduled throughout the year based on requests and/or new releases.

Enrollment is handled on a first-come-first-served basis and is subject to availability. Enrollment reservations should be made as soon as possible. Please call or email the service training coordinator for availability. Pending enrollments, a reminder of the service training class and the class date will be emailed before the class, allowing ample time for travel arrangements.

Service training classes are conducted on current production Taylor machines. Additional classes may be added to the service training schedule throughout the year based on requests and/or as maintenance manuals are completed for new series machines. Please periodically check the training schedule on our website for these classes. Anyone seeking service training on a particular Taylor model(s) not listed in the 2024 training schedule should contact the service training coordinator. If you are seeking remote service training at your facility, please contact your local Taylor servicing dealer or the service training coordinator for details.

TAYLOR "BIG RED" SERVICE TRAINING CLASSES ARE RESERVED FOR EMPLOYEES OF THE TAYLOR GROUP OF COMPANIES, EMPLOYEES OF TAYLOR SERVICING DEALERS, OR APPROVED EMPLOYEES OF TAYLOR END USERS AND ARE NOT OPEN TO THE PUBLIC.
For Questions or More Information

Virtual training is conducted via Microsoft Teams. Students are required to have a valid email address and internet connection. While a camera and microphone are not necessary, it is recommended for the student to communicate vocally with the instructor and other students. Prior to the class, the student will be sent an email with an invitation for the training and a download link for the virtual service training package. The service training package includes electronic copies of the following for the model being instructed: a set of schematics, an operator’s guide, a safety manual, and a maintenance manual as well as other pertinent training information. Factory Trained Certification is being offered in conjunction with virtual training classes. Students wishing to take the Taylor certification program may do so online.

Classes are conducted for a total of three (3) days beginning promptly on Tuesday at 8 am in the Sudden Service Training Center (located inside the Sudden Service, Inc. building, across the street from the main plant facility), 3637 North Church Avenue, Louisville, Mississippi 39339 and ending on Thursday afternoon. Two and a half (2-1/2) days will be designated for maintenance and troubleshooting instructions and Master Certification testing will be conducted on Thursday afternoon. Students seeking Master Certification must allow a minimum of three (3) hours for testing on Thursday afternoon and will be dismissed after testing is complete. Students not seeking Master Certification will be dismissed at noon on Thursday. Travel arrangements should be made accordingly.

Students are responsible for their travel to and from Louisville, Mississippi as well as travel while visiting. If traveling by plane, there are (2) recommendations for air travel; Jackson-Medgar Wiley Evers International Airport (JAN) in Jackson, Mississippi, and Golden Triangle Regional Airport (GTR) in Columbus, Mississippi. Jackson is approximately an hour and a half from Louisville and Columbus is approximately an hour. While Golden Triangle Reginal Airport is closer to Louisville, flights are limited more than in Jackson. Please keep this in mind when making travel arrangements. Rental car services are available at both airports. A block of rooms has been set aside at Lake Tiak-O'Khata Resort for a (3) three nights stay beginning the Monday before each training class. Details and guidelines concerning hotel accommodations will be given at the time of enrollment. If students do not wish to lodge at Lake Tiak-O'Khata or if lodging is needed for an additional night, students are responsible for arrangements. For additional information on Lake Tiak-O'Khata Resort, please visit www.ltok.com. Students are responsible for all hotel fees.

Taylor servicing dealers and Taylor factory direct end users MUST provide a purchase order number when enrolling in service training classes to guarantee their position in the class. Enrollment will not be confirmed and the position in the class will not be guaranteed until a purchase order number is provided.
Dealer direct end-users or non-billable end-users will be required to prepay for the service training fee. Payment for the service training class can be made through Square Payment Services and will include a minimal transaction fee. Enrollment will not be confirmed and the position in the class will not be guaranteed until payment is received.
If dealer direct end-users wish to be invoiced for the service training fee, it may be invoiced through their local Taylor servicing dealer. However, it is the dealer's direct end-user’s responsibility to arrange to be invoiced with their servicing dealer. The servicing dealer must give consent to the service training coordinator to be invoiced for the service training fee and provide a purchase order number prior to the training class. Enrollment will not be confirmed and the position in the class will not be guaranteed until a purchase order number is provided.The cost of training is $800 per student which includes a $100 non-refundable enrollment fee if cancellation is not made at least two weeks before the beginning of the class.

To enroll in a service training class, please email servicetraining@taylorbigred.com. Regular (basic) service training classes are limited to a maximum number of 15 students per class. Advanced TICS (Taylor Integrated Control Systems) classes are limited to a maximum of (10) ten students and Advanced Hydraulics classes are limited to a maximum of 12. NO EXCEPTIONS. All service training classes require a minimum of eight (8) students to be conducted. Any class not meeting the required minimum number overall will be canceled. As a courtesy to others, a maximum number of three (3) students is allowed for the initial enrollment from a single company for a single class. If seats are still available within an acceptable time frame before the beginning of the service training class, additional enrollments will be allowed.

Lunch will be provided by Sudden Service for the student on all three (3) days of the service training class. Dinner will be provided by Sudden Service on Tuesday night only. Complimentary refreshments (coffee, water, soft drinks, pastries, snacks, etc.) are available to students in the classroom. All other meals are the responsibility of the student.

Taylor “Big Red” Service Training classes are open to Taylor servicing dealers and qualified end-users of Taylor equipment. These training clases are not open to the public.